General Returns

Our Commitment

At Throttle & Thump, we are committed to delivering authentic, high-quality motorcycle accessories backed by over 50+ years of industry experience.

Every product goes through a quality check before dispatch. However, if something isn’t right, we’re here to make it right.

Return Eligibility

We offer a replacement guarantee within 10 days from the date of delivery under the following conditions:

• Product received is damaged or defective
• Product has a manufacturing defect
• Wrong product delivered

Conditions for Returns

To be eligible for a return or replacement:

• Product must be unused and in original condition
• All original packaging, tags, and accessories must be intact
• Proper unboxing video or clear images may be required as proof
• Request must be raised within 10 days of delivery

Non-Returnable Items

The following items may not be eligible for return or replacement:

• Used or installed products
• Products damaged due to improper use
• Certain categories like custom parts, seats, silencers, or OE products (if applicable)
• Items without original packaging

(Please check individual product pages for specific exclusions.)

Replacement Process

1. Email us at support@throttleandthump.com with:
   • Order ID
   • Issue details
   • Photos/videos of the product
2. Our team will review your request within 24–48 hours
3. If approved, we will arrange:
   • Replacement shipment OR
   • Pickup (if applicable)

Important Notes

• We do not offer refunds, only replacements (align this with your prepaid model)
• Shipping timelines for replacements may vary based on product availability
• In case of stock unavailability, an alternative solution will be provided

Why We Focus on Replacements (Not Refunds)

To maintain:

• Faster resolution
• Better inventory management
• Consistent product quality

Our goal is simple: you get the right product, not the hassle.

Need Help?

For any concerns, feel free to contact us:

📧 support@throttleandthump.com